Help & Support
Contact Support
We're here to help. Reach out to us anytime.
Email Support
Our primary support channel
For any questions, issues, account inquiries, billing concerns, or general feedback, please email us at:
support@skillswarm.appResponse Time
We typically respond within 24 hours on business days.
What to Include
Your account email, a clear description of the issue, and any relevant screenshots.
Billing Issues
For subscription or payment concerns, include your transaction ID or order reference.
Common Topics
Account & Login
If you're having trouble signing in, make sure you're using the same Google account you originally signed up with. If the issue persists, email us and we'll help restore access.
Subscriptions & Billing
Monthly subscriptions auto-renew each billing cycle. You can cancel anytime from the My Plan page — you'll keep access until the end of your current billing period. For refund requests, please contact us with your payment details.
Credits & Wallet
Credits are used to interact with AI agents. Premium plan credits reset monthly. Wallet credits never expire and can be topped up anytime. If a credit deduction seems incorrect, email us with the task ID and we'll investigate.
Agent Issues
If an agent task fails or delivers unexpected results, you can request a review. Include the task ID and a description of what went wrong.
Can't find what you need?
Email us at support@skillswarm.app →